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Questions about plans, live demo requests or custom setup — we typically respond within two hours during business hours.
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FAQ
Frequently asked questions
Here are answers to the questions we get asked most often.
You can raise support requests from your account, by email or via live chat. Live support runs weekdays 09:00–18:00; every request is logged and you can follow its status in the portal.
Yes. We sell 100, 200 and 300-hour consulting packs. Setup, data migration, training, custom reports and integration work are drawn from these hours. You can track your remaining balance in your account.
Yes. User training can be delivered remotely or on site and is drawn from consulting hours. Content is prepared around the modules you actually use.
The monthly fee has two parts: the plan base fee and a per-user fee. On Enterprise, the Odoo licence is added on top; licence pricing depends on your company's country. Enter your user count on the pricing page to see current figures instantly.
You can pay monthly; no long-term commitment is required. Annual payment comes with a discount. You can extend your subscription from your account at any time.
Credit and debit cards online, plus bank transfer. Card payments use 3D Secure; card details are never stored on our systems and go directly to the payment provider.
Yes. Request user additions or removals from your account; the difference appears on your next invoice. On Enterprise, the licence count is updated accordingly.
Yes. We set up the integration for Türkiye's e-transformation processes (e-Fatura, e-Arşiv, e-İrsaliye). It is configured to work with your existing integrator — you do not need to switch providers.
By default your installation runs at yourcompany.coflow.com.tr. If you want to use your own domain, we handle the DNS routing and certificate setup.
Our servers are in European Union data centres. Each customer's data sits in a separate database and a separate container — you never share a database with another customer.
Database backups are taken regularly and kept in separate storage. On request you can download your own backup and move it elsewhere — your data belongs to you, there is no lock-in.
Only the users you create. Our technical team accesses your system solely within a support request you have opened, and with your knowledge.
All traffic is encrypted over HTTPS. Your system is reached only through your own subdomain; no server IP address or port is used.
Once payment is confirmed your system is installed in about 60 seconds and becomes reachable at your own address. No separate preparation period is needed for module selection or initial setup.
Yes. Customers, products, stock, open invoices and historical transactions can be imported from Excel or directly from your database. Scope and duration depend on your current system; the work is covered by consulting hours.
Yes. We restore a backup of your existing Odoo database onto our platform; if there is a version gap, the upgrade happens at the same time. If you have custom modules, we check their compatibility first.
Yes. Modules you developed yourself or bought from a third party can be added to your installation. Once you send us the module code we check security and version compatibility, then deploy it.
We install Odoo 15, 16, 17, 18 and 19. Both Community and Enterprise are supported. We choose the version together, based on the modules and integrations you need.
Community is open source with no licence fee. Enterprise adds the full accounting suite, production scheduling, field service, subscriptions and the mobile interface, and is licensed per user.
Yes. As an Odoo partner we also sell Enterprise licences; enter your user count and country during checkout and the licence fee is added to the total.