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Industry solutions Field Service
Field Service

An unbroken service flow from ticket to invoice

A ticket opens, reaches a technician, the part leaves stock and the invoice writes itself.

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Field Service
Specialist pages in this area: HVAC & Refrigeration IT Hardware & Support Cleaning & Facility Management Electrical & Mechanical Contracting

In field service, margin begins with not having to go back. Send the right technician with the right part and the right history, and the job is done first time. With Coflow Bulut the ticket, the field crew, spare parts and contracts meet in one system.

Ticket Management

Every request logged, none of them lost

Requests from the phone, email, WhatsApp or a web form gather in one pool. Priority, SLA timer and owner are assigned automatically, and the customer follows their own ticket in the portal.

  • Tickets opened automatically from email and web form
  • SLA timers and overdue alerts
  • Status tracking through the customer portal
  • Ticket history linked to the equipment record
Every request logged, none of them lost
Field Operations

The technician is on site; the record is in the system at once

The technician sees the appointment on their phone, gets directions and starts the job. They pick the parts used, enter their time and collect the customer’s signature on screen. The service report is emailed to the customer as a PDF.

  • Mobile-friendly field service screen
  • Parts used leave van stock automatically
  • Service report with digital signature
  • Fault and fix records with photos
The technician is on site; the record is in the system at once
Contracts & Revenue

Invoice service contracts automatically

Define your recurring maintenance contracts and let the system build the visit schedule and issue the periodic invoices. Work outside the contract is charged separately, so nothing is given away for free.

  • Maintenance schedule with automatic visit creation
  • Recurring subscription billing
  • Separating in-scope from out-of-scope work
  • Technician and contract profitability report
Invoice service contracts automatically

Every feature, just as it should be

Equipment record Serial number, warranty, full service history
Appointment scheduling Assign by crew and region on the calendar
Spare parts stock Tracking by warehouse and service van
SLA tracking Measuring response and resolution time
Digital service report Signed, photographed, emailed automatically
Warranty management In-warranty work reported separately

One need, one application

The Odoo applications that pay off most in your industry.

Field Service Appointments & field operations
Helpdesk Call & ticket management
Inventory Spare parts & van stock
Subscriptions Service contract billing
Timesheets Technician time tracking
Sales Service quote & approval
Accounting Invoicing & e-documents
Maintenance Planned maintenance schedules

The invoice is ready before the technician gets back from site. Our collection time dropped to ten days.

Service Coordinator Industrial refrigeration service

Frequently asked questions

Which channels can we collect service tickets from?
E-mail, web form, customer portal and phone records land in a single queue. Every incoming ticket gets a priority and an SLA deadline automatically; the customer can follow their own ticket in the portal.
Can technicians work on site without an internet connection?
The field screen runs in a mobile browser and holds entered data through short dropouts. For sites that genuinely need offline working, the work order is set up to be downloaded in advance and synchronised on return.
Can maintenance contracts be invoiced automatically?
Yes. Once the contract is defined, the visit plan and periodic invoices are generated automatically. Out-of-scope work is charged separately, so extra jobs at a contract customer are no longer done for free.

Bring your service team onto one screen

Let us build the flow from ticket to invoice around your own process.

Start now Talk to a consultant

Specialist pages in this area

HVAC & Refrigeration
IT Hardware & Support
Cleaning & Facility Management
Electrical & Mechanical Contracting